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TeleManager
TeleManager Technologies, Inc.'s suite of outbound messaging products are designed to optimize will-call bin management for the today’s pharmacy.TeleManager is the industry’s only IVR Company with several completely different IVR products making it possible for independent, chain or health system pharmacies to select the IVR system that best meet their practice and budgetary needs. And, our more than 10 years experience in working with all types of pharmacies has taught us how to make the installation and training easy for all involved.
Our list of products includes:
TeleManager™ Hosted IVR Service is a patented outsourced (ASP Model) IVR service that enables a pharmacy to offer their patients with a toll free automated refill “hot line” they can call anytime. The service also accepts all phone calls placed to the normal pharmacy phone number but that are not answered for any reason; such as all lines are busy or it is after hours. All patient information is captured at the TeleManager telecommunications operations center and faxed or emailed to the pharmacy in an orderly manner for processing. This unique service is the most affordable way to provide IVR.
TeleManager™ On-Demand IVR System builds on the same patented outsourced (ASP Model) functionality as the hosted service (above) but adds the functionality of interfacing with your pharmacy management system so that refill request are seamlessly routed over a secure internet connection directly into your pharmacy system’s refill queue. Installation does not require the purchase or installation of any hardware or cabling making the On-Demand System the easiest and most affordable ways to bring the benefits of fully integrated IVR to your pharmacy.
Refill TeleManager™ In-Store IVR System is the most versatile, cost-effective and easy-to-use traditional in-store IVR system in the industry. Currently used in literally thousands of pharmacies in all practice settings this full featured in-store system interfaces with you phone and pharmacy management system to allow you to simplify pharmacy operations and provide even more personalized customer service.
TeleManager Refill NetManager™ is an interactive on-line prescription service that enables your patients to request refills over the internet at any time that is convenient for them. NetManager can be interfaced with your pharmacy management system so that refills are validated and posted into your pharmacy management system’s refill queue in real time.
OverflowManager™ is TeleManager’s patented IVR service that provides over capacity relief when all phone line are in use. This truly unique service means your patients and prescribers will never have to listen to a busy signal and could eliminate the need for pharmacies to add expensive additional phone lines. All prescription orders are captured in TeleManager’s telecommunications operations center and sent t directly into your pharmacy management system.
TeleManagerCentral™ IVR System is an advanced Voice over IP capable solution that allows chain and multiple-location pharmacies to benefit from their economies of scale. This system resides at a central site and interfaces with all your telecommunications, pharmacy management system, workflow or central fill software to provide genuine benefits for patients, employees and prescribers.
All TeleManager IVR’s feature our visual management workflow screen enabling pharmacy personnel to monitor calls, customize messages, and manage other functions right from their workstation. OUTBOUND REFILL REMINDERS help to boost patient compliance. RxREADY and OUTBOUND PICKUP REMINDERS assist in managing your will-call bin. These solutions automatically notify patients via phone calls, text messages, and/or emails that their prescriptions are ready for pick-up.
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Telemanager, Telemanager Technologies, IVR, Software, IVR Solutions, Pharmacy Productivity, Software
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Suncrest Software Solutions
Pharmacy Will Call Made Simple
HangRx™ is a complete professional grade will-call management solution for Pharmacy, offering prescription will-call storage & retrieval, prescription will-call tracking, automatic outbound 'Rx ready' calls, automatic outbound 'Reminder' calls, instant prescription location, efficient 'Return to Stock' process, will-call inventory reporting, and more... a total prescription Will-Call managing solution. Just Scan it, Hang it, and walk away! HangRx does the rest!...
- Return to Stock Reports
- These valuable reports allow users to know the exact location of each aged prescription in will-call, reducing the "Return to Stock" process from hours to minutes-each week!
- Ready & Reminder Calls
- Automatic calls are made when prescriptions are scanned into will-call, and again if the script becomes aged. These calls can be in the form of a personalized voice message or Text message to any phone. Studies have shown that up to 70% of aging scripts are picked up when a reminder call is made!
- Location Tracking
- There is simply no better way to track prescriptions in will-call than electronically. HangRx provides users with a unique and effective way of locating prescriptions in will-call. No more time wasted on lost or misplaced prescriptions or embarrassing moments with customers.
Automation Benefits
- Return to Stock reports
- Rx Ready / Reminder calls
- Instant Rx locations
- Pickup reminder reports
- Hours saved each week
- Increased customer loyalty
- Increased Professional image
- Software interface; No double entry!
Ready to Connect?
For more information, please visit the link provided below.
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Will call bin management and prescription order assignment barcode bin location and order location storage RX retrieval will-call med tracking ready call automatic reminder electronic bag tracking return to stock RTS
report return to shelf automation workflow management electronic prescription management signature capture scan bag retail independent pharmacy institution mail order point of sale HangRx Suncrest
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TCGRx
Organized by activity. Directed by light. Verified by barcode.
Will-Call Rx provides accurate Rx delivery every time. This system is designed to eliminate the frustration of searching through alphabetically stored bags while also improving customer satisfaction. Will-Call Rx ensures that all prescriptions are found and delivered to the customer using lights and barcode verification. The system can be built for ANY pharmacy of ANY size.
Will-Call Rx saves time, increases efficiency and improves accuracy.
- Identifies all prescriptions including bulk and refrigerated items
- Defines days in will-call for alarm and reporting
- Interfaces with IVR (interactive voice response) system
- Return to stock function allows items to be taken out of will-call
- Consolidates all prescriptions by patient or by household to increase efficiency and customer satisfaction
- Interfaces with pharmacy information system
The ability to consolidate all prescriptions by patient or by household, including bulk and refrigerated medications, guarantees that the customer leaves with all of their prescriptions. Customer wait time is reduced and satisfaction increases with Will-Call Rx. Will-Call Rx also tracks the prescriptions by aging reports, alerting the pharmacists of prescriptions not picked up by the customer. The return-to-stock function allows the pharmacist to take these unused medications and replenish the stock, thus eliminating waste and saving the pharmacy money.
Configurable. Pre-Assembeled. Movable. High Density Storage. Cost Effective
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tcgrx software willcallrx will call rx prescription pick up medication scan
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Ateb, Inc.
Bin Management scans and tracks prescriptions as they are filed into bins, refrigerator, controlled substance storage, other storage locations, or mailed out of the pharmacy. Bin Management is a configurable option that can be turned on or off based on the pharmacy's preference to track prescriptions in the will call bins. Contact us for more information on how our solutions can help you. |
TCGRx - WILL-CALL Rx SYSTEM
Will-Call Rx uses energy efficient LED lights to identify prescription locations and barcode scanning for verification, ensuring accurate prescription pick up and inventory management. The ability to consolidate all prescriptions by patient or by household, including bulk and refrigerated medications, guarantees that the customer leaves with all of their prescriptions. Customer wait time is reduced and satisfaction increases with Will-Call Rx. Will-Call Rx also tracks the prescriptions by aging reports, alerting the pharmacists of prescriptions not picked up by the customer. The return-to-stock function allows the pharmacist to take these unused medications and replenish the stock. |
TeleManager Technologies, Inc.
TeleManager Technologies, Inc. is the industry’s only IVR Company with several completely different IVR products making it possible for independent, chain or health system pharmacies to select the IVR system that best meet their practice and budgetary needs. And, our more than 10 years experience in working with all types of pharmacies has taught us how to make the installation and training easy for all involved. |
HangRx by Suncrest
HangRx™ is a complete professional grade will-call management solution for Pharmacy, offering prescription will-call storage & retrieval, prescription will-call tracking, automatic outbound 'Rx ready' calls, automatic outbound 'Reminder' calls, instant prescription location, efficient 'Return to Stock' process, will-call inventory reporting, and more... a total prescription Will-Call managing solution. Just Scan it, Hang it, and walk away! HangRx does the rest! |
HCC Technology
Electronically capture required HIPAA signatures, enable customers to enroll in Refill Reminders and Auto-Refill programs, and use with PDAs to track receipt of deliveries.
EZ-Sign® offers features for bin management. Barcode driven, EZ-Sign requires little user interface to accomplish this very important task. At the time a prescription is completed and added to the will-call bin, it is scanned into EZ-Sign. Reports can be produced to make bin management more accurate and significantly less labor intensive. |
McKesson - Pharmaserv
McKesson’s Pharmaserv® Point-of-Sale system is a comprehensive and integrated solution for streamlining front-end and pharmacy processes, including checkout, merchandise promotion, item movement, and the ordering and receiving of stock, with back-end pharmacy operations. |
New Tech - PRISM
Designed as a comprehensive turnkey package composed of software, hardware, installation, training and s live support, the New Tech Computer System's package offers everything a pharmacy needs to maintain a competitive edge and still grow. PRISM's pharmacy management software features powerful tools to take control of every aspect of pharmacy operations. Capture HIPAA signatures electronically, manage nursing home groups, monitor in real-time and easily reconcile third-party payments. Automated secondary billing, inventory control, and profit margin reporting are just a few of PRISM's many features. PRISM's ability to interface with other commercial systems provides Interactive Voice-Response (IVR) and various dispensing equipment compatibilities. |
Smartcheck
SmartCheck Bin Management will effectively manage your Pharmacy Will-Call process! Using barcode scanning technology, SmartCheck can be applied in five different configuration modes to fit any existing application or to provide the latest cutting-edge bin management technology with SmartBin Light Activated Bins. |
Symphony's PharmASSIST
Symphony's Will Call Bin Management enables you to customize the organization (i.e., structure and identification scheme) of your Will Call area and assign orders to specific bin locations for fast and easy retrieval. You link an order or group of orders to a physical location within your pharmacy by scanning each order's bar coded vial label and then scanning the appropriate Will Call bin. This time saving step enables you to immediately determine an order's location. No more misplaced orders. No more embarrassing moments with customers. |
Will Call Companies
Companies providing Will Call pharmacy technology, bin management, return to stock tracking, prescription retrieval, status check, etc for independent, LTC, community, chain and hospital pharmacies |
Will Call Presctiption Management
Listing of the leading companies providing will call bin management services for pharmacies in all practice settings: return to stock tracking, prescription retrieval, status check, RTS reports, partial fill tracking, dispensing error reduction, etc. |
December 15, 2011 voiceTech Launches ServiceLink-Rx, the First Comprehensive Patient Communication Platform for Retail Pharmacies voiceTech, a leading systems integrator and technology services provider in the pharmacy industry for nearly 20 years, has announced the launch of ServiceLink-Rx, the industry's first comprehensive pharmacy-to-patient communication platform. |
July 25, 2011 TCGRx Rapidly Deploys Beacon Turnkey Pharmacy to Aid North Dakota Flood Victims TCGRx (TCG) Historic flooding of the Souris River divided Minot, North Dakota and forced a well-known regional pharmacy chain in the flooded Arrowhead Shopping Center to close its pharmacy serving northern Minot. Facing a threat to patient care and revenue loss, Thrifty White Drug Pharmacy called upon TCG to rapidly deploy a turnkey pharmacy to a temporary location to aid residents cut off from access to medications by the flooding. |
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Uterine Imaging
Provided by: American Roentgen Ray Society
ARRS Web lecture series brings presentations by the best educators in the field to your desktop, available for viewing at home or office and on your schedule. This Web Lecture includes 1 lecture with an estimated time to complete the activity of 0.75 hours.... |
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Emergency Medicine 2005 Lifelong Learning and Self-Assessment (LLSA) Review
Provided by: Harvard Medical School
This course is based on the 20 articles of the American Board of Emergency Medicine 2005 Lifelong Learning and Self-Assessment (LLSA) program. This course is taken almost entirely on-line.
Each of the 20 ABEM LLSA articles has been summarized by a Harvard Emergency Medicine faculty member with expertise in that area. These summaries stress ... |
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Stroke: ICU Care and Potential Complications
Provided by: Wild Iris Medical Education
Upon completion of this course, you will be able to:
* Discuss neurological assessment and diagnosis of complications in stroke patients
* Recognize common medical complications of acute stroke
* Explain the causes of these complications
* List recommended medical and nursing responses to these complications... |
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Genetics: Tuberous Sclerosis Complex
Provided by: Harvard Medical School
Acknowledgement: This course is supported by educational grants from Celera and the Applera Charitable Foundation.
Tuberous sclerosis complex is a relatively common genetic disease with an extremely wide range of manifestations, which can affect nearly any of the body's organ systems. The ability to recognize and diagnosis this condition early i... |
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HIV/AIDS for Kentucky Healthcare Professionals - 2CE
Provided by: Biologix Solutions, LLC
Upon completion of this course, you will be able to:
Discuss the incidence of HIV/AIDS in Kentucky.
Describe modes of transmission for HIV.
Summarize the testing-related requirements of the Kentucky HIV/ AIDS Act.
Outline the issues in HIV/AIDS prevention.
Explain the clinical management of HIV/AIDS.
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Asthma Gadgets 2010
Provided by: American Academy of Pediatrics
Asthma CAN be successfully controlled with use of controller medication and as needed quick-relief medication, management of environmental triggers, and adherence to an asthma management plan. All allied health professionals should be educated on the proper use of asthma devices and how to train patients on their proper use. The goal of this module... |
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Optimizing Disease Control to Manage RA-Associated Pain in Adults
Provided by: U.S. Pharmacist
This accredited activity is targeted to pharmacists and pharmacy technicians. Estimated time to complete this activity is 120 minutes.
GOAL:
To review the pathophysiology of rheumatoid arthritis (RA) and discuss pharmacologic and nonpharmacologic options for managing pain associated with RA in adults.
OBJECTIVES:
After completing this acti... |
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Low Back Pain
Provided by: CMElectures
Harris B. Cohen, M.D., is a preceptor in family medicine at Abington Memorial Hospital, Abington, Pennsylvania. Here, he discusses the high incidence and extensive costs of low back pain and the importance of evaluation and reassurance of the patient by family practitioners.
This lecture and the post-test is worth 1.5 credit hours.
Dr.Cohen s... |
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Florida Mandated Prevention of Medical Errors 2 Hours Course for Nursing, Dental and Other Healthcare Professionals.
Provided by: Biologix Solutions, LLC
Upon completion of this course, you will be able to:
Summarize the types of medical errors.
List factors that increase the risk of medical errors.
Define populations of special vulnerability.
Identify responsibilities for reporting medical errors.
Explain processes for improving patient outcomes.
Discuss public education measures related to p... |
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The Clinician in Court: Surviving a Malpractice Suit
Provided by: Harvard Medical School
The presentation is designed to walk you through all stages of a malpractice case in order to equip you with the information you need to deal with this common problem. Using a model malpractice case, this guide helps to prepare the physician for the challenges and pitfalls of being a defendant. It begins when the doctor is notified about the initia... |
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VISICU Critical Care Review -July 2010
Provided by: American Board of Quality Assurance And Utilization Review Physicians
Course Description & Objectives
* Review the issue of increasing the intensity of continuous patient monitoring outside of high acuity locations.
* Review the impact of such continuous patient monitoring on patient outcomes.
* Describe the overall purpose of the SCIP program
* Determine the effect of SCIP reporting and pos... |
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Vaccines: Addressing the Challenges of Immunizing Our Children
Provided by: Vindico Medical Education
This issue of Pediatric Annals provides six excellent articles that provide insight into the challenges faced with immunizing children today. This issue presents information that will allow the participant to be a more informed and successful advocate for childhood vaccination.... |
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Prescription Errors and Their Legal Consequences: Best Practices for Prevention
Provided by: Power-Pak C.E.®
This program is designed to investigate possible causes of prescription medication errors from a legal standpoint by providing the most current data available and presenting strategies to improve safety in health care. ... |
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Pain Assessment & Management in the Older Adult
Provided by: Corexcel
After reading Pain Assessment & Management in the Older Adult the participant will be able to:
1. Define pain.
2. Describe how pain impacts the aging adult.
3. State common misconceptions and facts about pain.
4. Explain the physiology of pain.
5. Identify the four types of pain.
6. Describe pain behaviors.
7. Explain ... |
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Cancer Survivorship: A Distinct Phase of Cancer Care
Provided by: Harvard Medical School
This course is designed to introduce some of the post-acute cancer treatment issues that are of paramount importance in the survivorship phase of cancer care.... |
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Ductal Carcinoma in Situ of the Breast: MR Imaging Findings with Histopathologic Correlation
Provided by: Radiological Society of North America
Ductal Carcinoma in Situ of the Breast: MR Imaging Findings with Histopathologic Correlation... |
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Pain: Assessing and Treating Pain
Provided by: Wild Iris Medical Education
Upon completion of this course, you will be able to:
* Explain the nature of pain and its definitions, characteristics, types, and sources.
* Recall methods to assess, diagnose, intervene, evaluate, and document pain management.
* Discuss pharmaceutical, complementary, and alternative interventions for pain.... |
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Genetics: Hereditary Breast Cancer
Provided by: Harvard Medical School
Acknowledgement: This course is supported by educational grants from Celera and the Applera Charitable Foundation.
In this course, a 36-year-old woman presents with concerns about her family history of cancer. Her cousin has recently been diagnosed with breast cancer at age 29. She wants to know if she should start to have mammograms and/or MRIs... |
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Use of Home Pain Medications After Pediatric Orthopaedic Procedures
Provided by: American Academy of Orthopaedic Surgeons
After completing this CME module, participants will be able to
1. Describe current methods and tools to assess the level of pain in a child, including use of the FLACC, VAS, and FPS-R pain scales.
2. Explain patient-to-patient variability with regard to the categorization of pain.
3. Discriminate between the three main categories of p... |
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MRI of the Brain Advanced Planar Anatomy, Part IV Axial and Coronal
Provided by: PROSCAN Imaging Education Foundation
The ProScan Imaging Education Foundation's all-new Professional MRI Series provides a comprehensive educational program that encompasses a broad survey of up-to-date radiological knowledge in the neurological and musculoskeletal realms. Lectures address in-depth discussions of neuroradiology of the brain, spine, head and neck, and pediatric imaging... |
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Challenges and Opportunities for Medical Directors in Pathology and Laboratory Medicine: Standardization, Integration, and InnovatiON
Provided by: American Society for Clinical Pathology
Upon completion of this activity, you will be able to:
* describe the difference between standardization, integration, and innovation and why it is important for laboratory medical directors to lead these initiatives.
* explain how to implement standardization, integration, and innovation in your laboratory.
* explain the barriers to, and... |
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Clinical411 Anaphylaxis:
When does a caregiver or patient administer epinephrine by automatic injector to a child or to themselves who has previously experienced an anaphylactic reaction?
Provided by: Medicor Learning
Clinical411 is a dynamic, online educational platform that provides easy and immediate access to evidence-based answers from experts to current clinical questions you may be facing in your practice.
Upon review of this Clinical411 answer, you should be able to educate caregivers and patients about when to treat a child (or self) who has a histo... |
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eNeonatal Review 2010/11
Provided by: Johns Hopkins School of Medicine
What is eNeonatal Review?
A concise review of the relevant journal literature, with access to available abstracts and full text articles
Authored and peer-reviewed by an expert panel of NICU healthcare professionals
6 bi-monthly issues and 6 podcasts (clinical practice case-study scenarios)
Delivered directly to your email box
Provided comple... |
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Nosocomial Pneumonia
Provided by: The Ohio State University Medical Center
Description
According to the National Institutes of Health, hospital-acquired pneumonia tends to be more serious, because a patient's defense mechanisms against infection are often impaired during a hospital stay. In addition, the types of germs present in a hospital are often more dangerous than those encountered in the community.
Objectives
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New York State: Infection Control Guidelines
Provided by: Wild Iris Medical Education
Upon completion of this course, you will be able to:
* Discuss New York State's requirements for infection control training.
* Spell out professional responsibilities for monitoring infection control practices and interventions for compliance and safety.
* Explain the chain of infection and describe the way infection control concepts are appli... |
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Endocrinology and Metabolic Disorders
Provided by: Temple University School of Medicine
Educational Objectives:
At the conclusion of the course, participants should be able to:
* Improve the diagnosis and treatment of common family practice problems
* Apply traditional modes of diagnosis and management more effectively
* Apply information to commonly asked questions in office practice
* Increase proficiency an... |
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Standardization in Clinical Research Imaging Trials
Provided by: SNM Advancing Molecular Imaging and Therapy
Standardization in Clinical Research Imaging Trials... |
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Radionuclide Production (CA Scope: R)
Provided by: SNM Advancing Molecular Imaging and Therapy
Radionuclide Production (CA Scope: R)... |
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Drop Foot
Provided by: American Academy of Orthopaedic Surgeons
After completing this CME module, participants will be able to:
1. Discuss the pathophysiology and incidence of drop foot.
2. Describe the various neurologic and musculotendinous etiologies of drop foot.
3. Recognize the typical clinical presentation of patients with drop foot.
4. Identify and describe imaging studies and other tests helpful ... |
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Patient ductus arteriosus ligation is associated with impaired left ventricular systolic performance in premature infants weighing less than 1000 g
Provided by: American Academy of Physician Assistants
After reading this article, the learner should be able to:
* Understand the risk factors associated with LV dysfunction in neonates undergoing PDA ligation
* Understand the range of hemodynamic consequences associated with PDA ligation
* Know the time course of hemodynamic sequelae following PDA ligation... |
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